Office 365 Admin

Clean, documented admin: licensing, roles, health and change control — so your tenant stays predictable.

Licensing Admin roles Monitoring Change control Governance

From licence sprawl → right-sized costs

Before

Mixed SKUs and dormant users.
Add-ons left running after projects.
No clear mapping of features to needs.

After

SKU matrix aligned to roles and usage.
Automated deprovision & quarterly reviews.
Clear upsell/downshift rules per scenario.

Outcome: lower spend, fewer surprises, easy audits.

From “too many globals” → least-privilege admin

Before

Standing Global Admins and shadow accounts.
Risky break-glass with unknown owners.
No approval trail for changes.

After

Role-based access with PIM elevation.
Break-glass accounts monitored and tested.
Change approvals and activity alerts.

Outcome: safer operations, clear accountability.

From support noise → health & change discipline

Before

Incidents discovered by users first.
Untracked config drift across workloads.
No single view of changes/releases.

After

Service health alerts to the right channel.
Baseline configs and drift notifications.
Change log and maintenance windows.

Outcome: fewer escalations, smoother updates.

Example admin building blocks we ship fast

Licence optimisation

SKU matrix & reviews

Admin roles + PIM

Least privilege

Secure Score plan

Quick wins

Change workflow

Approvals & logs

How we build (Office 365 Admin)

Discover

tenant • SKUs • roles

Baseline your tenant: licences, service health, admin roles, and current guardrails. Agree priorities and quick wins.

Licence inventoryRole reviewHealth & alertsSuccess criteria

Output: findings + savings/risks list.

Design

policies • guardrails • flow

Define least-privilege admin model, change workflow, and monitoring/reporting dashboards.

PIM elevationChange approvalsBaseline configsAlerts & reports

Output: rollout rings + ownership map.

Build

automate • document

Implement role groups, automate license reviews, configure alerts, and document with clear runbooks.

Role groupsQuarterly reviewsService health alertsRunbooks

Output: pilot group + living docs.

Ship

handover & run

Promote to production, hand over docs and dashboards, and set review dates so it stays tidy.

Admin handoverDashboardsReview cadenceImprovement plan

Output: go-live checklist + 30/60/90 plan.

Office 365 Admin — FAQ

Can you reduce our licence costs?

Often — we align SKUs to roles/usage, right-size add-ons and remove dormant accounts with an auditable process and regular reviews.

Who should be Global Admin?

No one permanently. We use PIM for time-bound elevation and split duties across safer role groups, with monitored break-glass accounts.

How do you track and approve changes?

Change requests via a lightweight workflow, an admin change log, and alerts for high-risk settings or drift from baseline.

Backups — do we need third-party?

We review built-in retention/eDiscovery first. For long-term retention or restore RPO/RTO guarantees, we’ll recommend where third-party adds value.

What’s in the handover?

Runbooks, diagrams, access lists, a licence matrix, and a 30/60/90-day improvement plan. We can stay on as managed support if you prefer.

❤️

Free Microsoft 365 Health Check

Quick governance scan to cut licence waste, trim Global Admins and tame change chaos — no obligation.

Start my health check